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PRIVACY POLICY

Last updated: 27 September 2024 

 

This Privacy Policy describes how your personal information may be collected, used, and shared when you visit or make a purchase from the Music Comes Alive website located at https://musiccomesalive.com (the ‘Website’).

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The terms ‘Music Comes Alive’, ‘we’, ‘us’ and ‘our’ refer to Music Comes Alive and may include our affiliates and third-party service providers.

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By visiting and using our Website, you agree that you understand, accept, and consent to the terms of this Privacy Policy, which may be updated at any time. Music Comes Alive respects your privacy and is committed to protecting it by complying with applicable privacy laws.

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The Music Comes Alive website includes links to third-party websites, services, social networks, and/or applications. Using the Website may allow the third-party to collect or share data about you. Please note that these third parties have their own privacy policies, which we do not control, and we do not accept any responsibility or liability for these policies. We encourage you to read the privacy policy of every website you visit.

 

Personal Information We Collect 

 

We collect certain information, including personal information ("Personal Information"), when you visit our Website. The type of information we collect depends on what you do when you visit. 

 

Information You Provide Us 

 

It is important that the Personal Information you provide is accurate and current. Please keep us informed if your Personal Information changes. You have the right to request access to and to correct the Personal Information we hold about you. You can review and change your Personal Information by accessing your Account page.

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Examples of the types of Personal Information that we may collect from you when you visit the Website include:

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  • Your contact details, such as your name, title, company/organization name, email address, telephone numbers, and physical address;

  • Billing and payment information such as billing addresses, credit card information, and bank account information you provide to us to make a purchase;

  • Your preferences with respect to email and SMS (text) marketing and product update notifications;

  • Commercial information such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or preferences;

  • Your inquiries about and orders for our products and services, as well as information that assists us in identifying the best products and services for you;

  • Testimonials and media (e.g.: text, image, video, audio, etc.) you provide to use regarding our Website, products and services;

  • Feedback you provide to us regarding our Website, products and services; and 

  • Other information you may choose to provide us, including information you provide in response to a promotional offer or contest we may make on our Website. 

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By entering your email in the checkout and initiating a purchase, you agree that we may send you email or text notifications (for your order, including abandoned cart reminders), product update notifications, and email marketing offers. You acknowledge that consent is not a condition for any purchase. 

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By entering your phone number in the checkout and initializing a purchase, or subscribing via our subscription form or a keyword, you agree that we may send you email or text notifications (for your order, including abandoned cart reminders), product update notifications, and email or text marketing offers. You acknowledge that consent is not a condition for any purchase. 

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If you wish to unsubscribe from email or text marketing messages and product notifications, you may click the unsubscribe link located at the bottom of each email, or you may contact us directly at support@musiccomesalive.com to instruct us to unsubscribe you. 

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If you wish to unsubscribe from receiving text marketing messages and product notifications, reply with STOP to any mobile message sent from us, or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests is not considered an acceptable means of opting out. Message and data rates may apply. 

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Information We Collect Automatically 

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We also collect certain types of information through automated means whenever you access or use the Website. Examples of the information we may collect automatically include the IP address of the computer you are using, your browser type, capabilities, and language, operating system, the date and time you access our Website, your browsing behavior, including the pages and products you view, and the links you click, approximate location information, and the referring Internet address of the website from which you arrived at our Website. 

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Cookies and Other Automated Tracking Technologies 

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The Music Comes Alive website uses ‘browser cookies’ to enable the user experience through your web browser for record-keeping purposes, login-information and sometimes to track essential information. Cookies are small files that websites save to your hard disk or to your browser’s memory for record-keeping and other legitimate business purposes. The user may choose to set their web browser to refuse cookies, or to alert you when cookies are being saved to the user’s computer. However, refusing cookies will cause some parts of the Website to be unable to function properly. 

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As you navigate through and interact with the Website, we may use cookies and/or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including but not limited to: (a) details of your visits to our Website, including traffic data, approximate location data, and other communication data and the resources that you access and use on the Website; and (b) information about your computer and Internet connection, including your IP address, operating system, language, and browser type. 

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Music Comes Alive does not include third-party advertising, or ad-network content, on its Website. However, we reserve the right to include advertising on the Website in the future. 

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Music Comes Alive does not control third parties’ advertising methodologies and/or affiliations, tracking technologies or how they are used. If you have any questions about an advertisement or targeted content, you should contact the responsible provider directly. 

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Music Comes Alive uses the Wix.com hosting platform to provide Website services to users. For additional information regarding Wix.com cookie use, please see their privacy policy located at https://www.wix.com/about/privacy. 

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Your browser may transmit a ‘Do Not Track’ signal to online services you use or visit. Music Comes Alive does not monitor or respond to ‘Do Not Track’ signals. 

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How We Use the Information We Collect 

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Music Comes Alive does not sell, trade, or rent users’ Personal Information to third parties. Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary, and in compliance with applicable privacy laws to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

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We use Personal Information to deliver services or execute transactions that you request, such as providing you with information about our products and services, processing orders, answering customer service requests, sending you emails and SMS messages, and facilitating the use of our Website. 

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We use Personal Information where it is necessary for our legitimate interests (or those of a third-party) and your interests and fundamental rights do not override those interests, such as when we carry out fraud screening as part of the check-out process. 

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We use Personal Information where we need to comply with a legal or regulatory obligation, such as keeping records of our sales for tax compliance.  

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Generally, we do not rely on consent as a legal basis for processing your personal data other than where the law requires it. Where our legal basis is consent, you have the right to withdraw consent at any time by contacting us at support@musiccomesalive.com.

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We may also use your Personal Information to improve our Website (including our security measures) and related products or services, to make our Website easier to use by eliminating the need for you to repeatedly enter the same information, or by automatically customizing our Website to your purchases.  

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We use third-party service providers to help us operate our business, the Website, and/or administer activities on our behalf, such as providing e-commerce capabilities, login capabilities, delivery services, and communicating with users. We may share your information with these third parties for those limited purposes if you have given us your permission.

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You may opt out of receiving future mailings and communications from us by contacting us at support@musiccomesalive.com. However, you may continue to receive communications about your account or orders even after you opt out. 

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We may use users’ Personal Information for the following purposes: 

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  • display your information on the Website correctly;

  • personalize content displayed and viewable on the Website;

  • understand how users use and interact with services and resources provided on the Website;

  • use collected data and feedback to improve the Website;

  • help respond to customer requests;

  • improve our products and services;

  • inform, design, build and run promotions, contests, surveys or other marketing initiatives;

  • provide services via email and other language-based (e.g.: SMS) capabilities;

  • to process orders and payments;

  • provide communication and support regarding products, orders, order updates, and relevant aspects of supporting order fulfillment;

  • provide users information about topics we think will be of interest;

  • run and operate our Website; and

  • develop, run and operate our business. 

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Music Comes Alive uses a third-party hosting service (Wix.com) to host part of the Website provided to users. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored in and through Wix.com’s data storage, databases and the general Wix.com applications. For more information about Wix.com, please see their privacy policy at https://www.wix.com/about/privacy.   

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Music Comes Alive uses third-party payment processors to process payments made for products and services via the Website. All online payments will be conducted via direct payment gateways offered by Wix.com, and subsequent payment processors, to adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

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Music Comes Alive uses third-party delivery services to deliver products and services purchased via the Website. 

 

Linked Third-Party Websites and Content: users may find content on the Music Comes Alive Website which links to third-party sites, third-party content providers and/or other unrelated third-parties. We do not control the content or links that appear on these sites and Music Comes Alive is not responsible for the practices employed by websites linked to or from our Website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website’s own terms and policies. 

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How We May Share Your Personal Information 

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We share your Personal Information with third parties who assist us in providing you with products and services. For example, we may share information: 

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  • To fulfill the purpose for which you provide us the Personal Information;

  • With vendors, suppliers, service providers, consultants, contractors, or other third-parties that we use to support our business, including service providers that perform web hosting, data cloud storage, website and/or mobile application development, and e-commerce functions including credit card processing and fulfillment;

  • With third-party service providers to deliver and improve certain content, services, and features of the Website, help us understand how the Website is used, to assist us in improving the content, operation, and functionality of the Website, and other legitimate business purposes;

  • To anyone to whom you send communications through the Website, including any electronic gift card transactions;

  • For any other purpose disclosed by us when you provide the information; and 

  • Whenever you specifically consent to sharing.

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We may contact you regarding your account, to troubleshoot problems with your account, to follow-up on inquiries, to follow-up on feedback, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. 

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We may share your Personal Information with our affiliates and with third parties in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our (or our subsidiary’s) assets. 

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We will share your Personal Information as reasonably necessary to protect the rights, property, goodwill, and safety of Music Comes Alive and its employees, partners, and affiliates or of other users of the Website, and whenever we are required to do so by law. 

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Security We Use to Protect Your Privacy 

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While no website can guarantee the security of your personal information, we use industry accepted security technologies, practices, and protocols to minimize the risk of loss, misuse, and alteration of the information under our control, including the personal information you entrust to us. 

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Additional Rights for European Union Citizens 

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If you are a European Union (EU) citizen, you have the right to view and edit the Personal Information we have about you and you also have the right to ask that we delete that information, with certain limitations. If you have a specific request, please contact support@musiccomesalive.com. 

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Additional Rights for California Residents 

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California residents have additional privacy rights under the California Consumer Privacy Rights Act. If you are a California resident, you have the right to know the Personal Information we have about you and you also have the right to ask that we delete that information, with certain limitations. If you have a specific request, please contact support@musiccomesalive.com. 

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Right to Know 
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If you are a California resident, you can ask us what Personal Information we have collected from you, and how we have used, disclosed, and shared that information in the preceding twelve (12) months. If you have a specific request, please contact support@musiccomesalive.com. 

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Right To Deletion 

 

California residents can also request that we delete your Personal Information. However, we may not delete all of your Personal Information if we need to retain the information to (1) complete a transaction for which the Personal Information was collected, provide a good or service requested by you, or perform a contract we have with you; (2) for security purpose, in order to detect data security incidents; (3) debug or repair any errors; (4) to protect against fraud or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under the law, such as the right to free speech; or (5) to use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information, such as improving our products and services.

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Requesting Your Information and/or Deletion of Your Information 

 

To submit a request to know or a request to delete, please contact us at support@musiccomesalive.com. You will be required to verify your identity before we fulfill your request. If you wish to make multiple requests under this section, please send the deletion request last, as we will not be able to fulfill your other requests once we have deleted your information. We will maintain a record of your request to know and/or request to delete you Personal Information. 

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Children’s Privacy 

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The Website is not intended for use by anyone under the age of 13. If you are a parent or guardian and believe we may have collected information about your child, please contact us at support@musiccomesalive.com. 

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What Can You Do About Violations of this Privacy Policy? 

 

If at any time you believe we have not adhered to this Privacy Policy, please notify us at support@musiccomesalive.com, and we will make all commercially reasonable efforts to promptly address your concerns. 

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How Will I Know About Privacy Policy Updates? 

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We reserve the right to modify this privacy policy at any time, so please review this privacy policy periodically. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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