FREE SHIPPING on orders $150+
STORE POLICY
Customer Care
It is the policy of Music Comes Alive to provide our customers with the highest level of customer service. We strive to exceed our customers’ expectations by providing them with timely, professional, and courteous service with the goal of building long-term educational relationships.
To ensure that we provide the best possible service to our customers, we adhere to the following customer service guidelines:
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Always be professional and courteous when interacting with our customers
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Take the time to understand our customers’ needs and expectations
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Promptly respond to customer inquiries and requests (please allow up to one business day for responses to requests)
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Keep our customers informed of any changes or updates that may affect them
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Exceed our customers’ expectations where possible
We welcome feedback from our customers. If you have any questions, issues or concerns, please reach out to us at support@musiccomesalive.com.
Privacy & Safety
Music Comes Alive respects your privacy and is committed to protecting it by complying with applicable privacy laws. Please see our Privacy Policy which describes the Personal Information we collect, how we use it, and the standards and procedures in place to safeguard your Personal Information.
If you have a privacy or safety concern with any of our products, services or website, please reach out to us at support@musiccomesalive.com.
Groups, Co-ops, Schools and Wholesale Inquiries
If requesting a ‘Group’ product, or making a group or wholesale inquiry, please contact us at info@musiccomesalive.com and include the following information:
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Your business/organization name and contact information
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The product of interest
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Quantity of product
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If wholesaling, the market or region
As a rule of thumb, a group is any setting beyond your immediate family homeschool, such as a co-op setting, a classroom setting, or other setting with several students. We have a few different options for groups depending on the size of the group. Feel free to reach out to us if you have a question about group use, would like to purchase a ‘Group’ product, or if you would like a price quote. We accept tax exempt status from appropriately credentialed organizations, schools, and resellers.
Payment Methods
Payment methods depend on your location. In the United States and in most countries, you can select one or more methods of payment, including Credit Cards, PayPal, Apple Pay and Google Pay. For ‘Group’ product orders in the United States, an Invoice can be provided with ‘due upon receipt’ terms. If you have any questions, please reach out to us at support@musiccomesalive.com.